6r wine FAQ — Deposits, Withdrawals, VIP and Support

6r wine does not charge any fee on deposits — meaning the full amount you send will be credited to your account. However, your mobile financial service (bKash, Nagad, Rocket or Upay) may apply its own transfer charge — you can check that in the respective app. Keep that possible charge in mind when calculating your deposit amount.

In most cases a deposit is credited within a few minutes. If the money does not appear after 10–15 minutes, first check your payment app's messages or transaction history to confirm the payment was successful. Then contact 6r wine's 24/7 live chat with your transaction ID and a screenshot — the team will resolve it promptly.

6r wine currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. Each method can be used from anywhere in Bangladesh. Log in to your account at 6r wine Casino and go to the payment section to choose your preferred method.

After logging in to 6r wine, go to the deposit option and select bKash. Send money to the designated bKash number and enter the transaction ID in the deposit form. Once the payment is successful, the amount will be added to your account automatically. The same process applies for Nagad, Rocket and Upay. Go to the 6r wine Login page to access your account first.

The minimum deposit to start any game at 6r wine — slots, live casino or sports betting — is ৳500. This applies equally to all methods: bKash, Nagad, Rocket and Upay. First-time depositors can receive a 150% bonus — for example: deposit ৳1,000 and get ৳1,500 in bonus, giving a total balance of ৳2,500.

Yes, 6r wine's deposit system is active seven days a week, 24 hours a day. Mobile financial services — especially bKash and Nagad — work at night and on public holidays too, so you can send money at any time. Your balance is updated as soon as the payment is completed.

Yes, 6r wine customer support is available 24 hours a day, seven days a week. Even if you have an issue at 3 AM, you can speak with a representative immediately via live chat. Support remains uninterrupted during busy periods such as BPL or the T20 World Cup.

To get a faster resolution, have the following ready before reaching out: your 6r wine account username or registered mobile number; a description of the issue (when it happened, which page or game); and if it is a payment issue, the transaction ID and a screenshot. Providing this information helps the support team identify the problem much more quickly.

Absolutely. The 6r wine support team responds equally well in both Bengali and English. If you ask in Bengali, you will receive a reply in Bengali. Not knowing English is no problem — full support is available entirely in Bengali.

6r wine offers two support channels: (1) Live Chat — log in to the site or app and start an instant chat; (2) Email — send a detailed description of your issue and the team will reply as soon as possible. For urgent matters, live chat provides the fastest resolution.

If your account is locked or suspended, contact 6r wine directly via live chat or email. Provide your registered mobile number or username so the team can verify your identity, explain the status of your account, and walk you through the recovery process. For more information on self-exclusion and account matters, visit the Responsible Gaming page.

Your level in the 6r wine VIP program advances based on your overall activity — the more regularly you deposit, participate in games, and place bets, the faster you can move from Bronze to Silver and from Silver to Gold. Full details of the benefits at each level are available on the 6r wine VIP page.

Weekly cashback is calculated on the net loss for that week — your total losses minus your total winnings — and the applicable percentage for your level is applied to that figure. Example: if a Silver member's net loss for the week is ৳20,000, the cashback is ৳20,000 × 1.0% = ৳200.

In addition to higher weekly cashback, 6r wine VIP members receive priority support, special promotions and personalised offers. Gold-level members receive up to 1.5% weekly cashback. VIP members also get early access to new games and events.

6r wine has three VIP levels: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Cashback at every level is calculated based on the net loss for that week.

Weekly cashback is calculated from your gaming activity each week and added to your 6r wine account automatically. Once received, it can be withdrawn without a wagering requirement or after meeting the specified conditions — see the Terms and Conditions page for details.

Yes, but the wagering requirement must be met first. For the welcome bonus, the bonus amount must be wagered 10 times. Example: deposit ৳1,000 and receive ৳1,500 in bonus — before withdrawing you must wager ৳1,500 × 10 = ৳15,000. Conditions may differ for other bonuses, so read the promotion details carefully.

No, 6r wine's withdrawal process is active 24 hours a day, seven days a week. Whether you request a withdrawal at night, in the early morning, or on Friday or Saturday, the usual timeframe applies — generally 5 to 30 minutes to reach bKash, Nagad, Rocket or Upay.

Withdrawals are normally completed in 5 to 30 minutes. If it takes longer, possible reasons include: account verification is incomplete, the wagering requirement on a bonus has not been met, or a security review is in progress. Keep your request's transaction number and contact 6r wine live chat — the team will investigate immediately.

The minimum withdrawal amount at 6r wine is ৳500. This is the same across all methods — bKash, Nagad, Rocket and Upay. You can submit a withdrawal request at any time as long as your balance is ৳500 or more.

Withdrawals from 6r wine to bKash typically take 5 to 30 minutes. The same timeframe applies to Nagad, Rocket and Upay. Once the request is approved, the payment is processed automatically and a confirmation message is sent to your mobile number.

In the interest of secure transactions, 6r wine follows an account verification process. The mobile number provided at registration is generally the basis for verification. Having verification completed allows withdrawals to be approved faster. Speak with the support team for more details or learn more on the About Us page.